11jili Privacy Policy – How We Handle Your Personal Data

When you register an account on 11jili, we collect personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your chosen deposit method. We collect this information directly from you at the point of registration and during any subsequent identity verification process required by our compliance obligations.

In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect unusual login attempts, and improve the overall performance of the platform for Filipino players. We do not use this technical data to build advertising profiles or share it with third-party marketing networks.

We may also collect information when you contact our support team, submit a complaint, or participate in any promotional activity on the platform. All information collected is stored securely and accessed only by authorised personnel who require it to perform their duties. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law in the Philippines.

The personal information we collect is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and verify your identity in accordance with our licensing and regulatory requirements. Without this information, we would be unable to provide you with a safe and compliant gaming environment on the 11jili platform.

We also use your information to communicate with you about your account, including transaction confirmations, security alerts, and responses to support enquiries. From time to time, we may send you platform updates or information about new features that are relevant to your account. You may opt out of non-essential communications at any time by contacting our support team.

Your data may be used to conduct fraud prevention checks, monitor for suspicious activity, and comply with anti-money laundering obligations that apply to licensed gaming operators in the Philippines. We do not sell, rent, or trade your personal information to any third party for commercial purposes. Any sharing of data with third parties is limited strictly to service providers who assist us in operating the platform, and all such providers are bound by confidentiality obligations.

As a registered player on 11jili, you have the right to access the personal information we hold about you at any time. You may request a copy of your data, ask us to correct any inaccuracies, or request that your account and associated data be deleted, subject to any legal retention obligations that may apply. We aim to respond to all data-related requests within a reasonable timeframe.

If you believe that your personal data has been handled in a manner inconsistent with this Privacy Policy, you have the right to raise a concern with our support team. We take all privacy complaints seriously and will investigate and respond to your concern promptly. Where a complaint cannot be resolved directly, you may also have the right to escalate the matter to the relevant data protection authority in the Philippines.

You also have the right to withdraw your consent to certain types of data processing at any time, including the receipt of marketing communications. Withdrawing consent will not affect the lawfulness of any processing that took place before the withdrawal. To exercise any of your rights, please reach out to our support team using the contact details provided in the footer of this page.

11jili employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and our servers are protected by multiple layers of access controls. We regularly review and update our security practices to address emerging threats and maintain the integrity of our systems.

While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their accounts, to enable any available two-factor authentication, and to contact us immediately if they suspect any unauthorised access to their account. For further information about how we protect your data or to review our full terms, please visit our Terms and Conditions or FAQ pages.